Privacy Policy


Effective as of November 1, 2019

This Policy explains how LTT (hereinafter referred to as “we” or “our website (site)”) collect, handle, store, protect and disclose your personal information in the context of our services. It also informs you how to contact us in case you have questions about the information concerning your rights or our management of your personal information.

We use your personal information only for providing and improving this website. By using our site, you agree to the collection and use of information in accordance with this Policy.


本規約では、LTT (以下、「当サイト」) が、当サイトサービスとの関連において、お客様に関する個人情報をどのように取得し、取り扱い、保存、保護、開示するかについて説明しています。また、本規約には、お客様の権利に関する情報や当サイトによるお客様の情報の取り扱いについてご質問がある場合、どのように当サイトまでお問い合わせ頂けるかが記載されています。


Who this policy applies to and what it covers

This Policy applies to the individuals who use any websites, applications including mobile applications (hereinafter referred to as “apps”), products, software or other services of which our site provides (hereinafter referred collectively to as “our services”).

Sources of personal information

We collect your personal information from your interactions with us and from publicly available sources.

Types of personal information we collect

The type of personal information we collect depends on how you interact with us and which services you purchase or use.
The personal information we collect consists of the followings:

  • Name and contact information (e.g. full name, email address, postal address, phone number, and other related data)

  • Information concerning your trouble(s) sent from the consultation form

  • Account authentication information (e.g. passwords and other security information for authentication and access, etc.)

  • Device information (e.g. IP address, location of use, information concerning your devices including provider’s ID, pages of our website you browsed, time and date of your browsing, browsing time, and other statistical data)

  • Usage information and browsing history (e.g. individual customer’s navigation information within the services provided on our website, browsing history, and information concerning your most frequently used elements of our services)

Purposes for which we use personal information

This section describes the details of the purposes for which we use personal information. We use your personal information to provide and improve our services and for other purposes that are in our legitimate interests as well as for compliance.
We process your personal information on the basis that it is:

  • necessary for the performance of the contract: where we have a contract with you, we will process your personal information in order to provide you our services

  • in our legitimate interests

  • where you give us your consent: we only ask for your consent in relation to specific uses of personal information where we need to, and if we need your information, we will collect it separately after clarifying that we are asking for your consent

  • for complying with legal obligations (e.g., to respond to court orders or regulatory authorities)

Case examples

We may post some of the cases you sent us from the consultation form as “case example” on our website through anonymizing processing. If you would like us to delete the posted case example, please inform us. We will check whether the case posted is based on your actual case, and if it is, we will delete the information.

Amendment to Privacy Policy

This Privacy Policy is effective as of November 1, 2019 and will remain in effect except with respect to any amendments in its provisions in the future. The amendments will be in effect immediately after posted on this page.

We reserve the right to update or amend our Privacy Policy at any time so that you are recommended to periodically check our website. Your continued use of our services after we post modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abiding by the modified Privacy Policy.

In case we make any material changes to this Privacy Policy, we will post a notice on our website.

Contact Us

In case you would like us to disclose your information or have any complaints or questions about this Privacy Policy, please contact us by e-mail.


本規約は、当サイトのウェブサイト、モバイルアプリケーションを含むアプリケーション (以下、「アプリ」)、製品、ソフトウェア、または当サイトのサービス (以下、総称して「サービス」) を使用する個人に適用されます。





  • お客様のお名前や連絡先データ (氏名、電子メールアドレス、住所、電話番号、およびその他類似の連絡先情報など))

  • 相談フォームから送られてきたお客様の抱えているトラブルに関する情報)

  • アカウント認証情報 (パスワードならびに認証およびアクセスのためのその他のセキュリティ情報など))

  • デバイス情報 (IP アドレス、場所、またはプロバイダーなどのお使いのデバイスに関する情報、閲覧した当サイトのページや日時、閲覧時間など))

  • 使用状況および閲覧履歴 (当サイトサービス内におけるお客様のナビゲーション情報、閲覧履歴、および特に頻繁に使用する当サイトサービスの要素に関する情報など)



  • 契約の履行に必要なため: 当サイトはお客様と契約を締結している場合、当サービスを提供するためにお客様の個人情報を処理します。

  • 当サイトの正当な利益のため

  • お客様が同意された場合: 当サイトは、同意が必要な場合は個人情報の特定の使用に関連してお客様の同意を求めるとともに、個人情報が必要な場合には、同意を求めているということを明確にしたうえで、別途これを取得します。

  • 法令上の義務を遵守するため (裁判所命令または規制当局への対応など)